NC: IT: Systems Support NQF 5

Duration

Learners will only need to attend 15 days of classroom training. The rest of the training will take place via video-based facilitation and virtual practical labs.

Delivery Method

This Learnership uses Blended Learning: an approach that innovatively takes advantage of both digital learning and the tried-and-tested benefits of instructor-led learning. 

For large groups (10 or more), training times can be arranged according to your date and time requirements, delivered on-site at your premises or through a host company.

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button.

Who Should Attend

This qualification is designed to develop a broader base of skilled ICT professionals. A learner that qualifies will be a well-rounded IT professional building on a foundational technical skill.

Prerequisites

To ensure that you align your learners to the appropriate qualifications, we have built in a thorough pre-assessment process. Entry requirements for this course include:

• Communication at NQF 4
• Mathematics at NQF 4
• Ability to use a personal computer

Qualification Modules

LP 1: Personal Development (40 Credits) 
(114076, 10135, 114051, 114055, 114059, 114050, 8252, 114183)

LP 2: Network, Concepts, Architecture and Standards (24 Credits) 
(114060, 114074, 114072, 114061)

LP 3: Client Server Networking (11 Credits)
(114046, 114058)

LP 4: Design a LAN for Developmental office and Enterprise Development (16 Credits)
(114056, 114052, 114075)

LP 5: Configure, Operate and Administer Server Computer and Peripherals (26 Credits)
(114047, 114053, 114054, 114066)

LP 6: Database Access (32 Credits)
(114057, 114063, 114069)

Learning Outcomes

• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization
• Understand the role of technology in the business context
• Demonstrate basic application support skills
• Demonstrate operating system support skills
• Demonstrate network support skills
• Relate business problems and information technology solutions
• Demonstrate appropriate technical reporting skills
• Demonstrate appropriate customer care in the context of IT support
• Function appropriately in a change management process within a support team
• Demonstrate hardware support skills for server computers
• Demonstrate an understanding of Systems Support contextualized within a selected work area.

The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors: