WHOLESALE & RETAIL LEARNERSHIPS

NC: Wholesale & Retail Operations Supervision NQF 4

(SAQA ID 49397 ) - 125 credits

Qualification Overview Duration Who Should Attend Prerequisites Qualification Modules Learning Outcomes The Secret To Success

Qualification Overview

The purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of supervision and team leadership within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment.

Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities. The Certificate thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector, ensuring the development of competence, increased service delivery in this field and company longevity.

The qualifying learner will undergo personal development that will contribute to social and economic development.

Duration

Who Should Attend

The Certificate is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Learners with a qualification up to level 3, including through RPL, who wish to pursue a career in this area, or in fields where this learning may be useful will be allowed access to this certificate.

This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of a learning pathway it will allow mobility to persons operating at any level in the field.

Prerequisites

Qualification Modules

LP 1: Customer Service (18 credits)
(118028, 258156)

LP 2: Management and Leadership (12 credits)
(13947, 13917)

LP 3: Stock Management Part 1 (18 credits)
(117516, 118029, 118037)

LP 4: Stock Management Part 2 (21credits)
(118043, 118045, 13941)

LP 5: Numeracy (16 credits)
(7468, 9015, 9016)

LP 6: Communication Skills (13 credits)
(93030, 119462, 119472)

LP 7:Written Communication Part 1 (14 credits)
(12155, 119457, 119459)

LP 8: Written Communication Part 2 (12 credits)
(119465, 119469, 9302)

Learning Outcomes

• Apply comprehension skills to first language oral and written texts in the business environment.
• Communicate orally and in writing (in second language) in a W&R environment.
• Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.
• Supervise stock counts and sales performance.
• Supervise housekeeping and loss control measures.
• Supervise customer service standards.
• Describe and apply team leadership and team motivation.
• Describe and apply the management functions of an organisation, including an understanding of
Primary Labour Legislation.
• Supervise promotional activities and point of sales operations.
• Basic budgetary and financial requirements are applied.
• Induct new members into teams and conduct formal meetings.
• Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the
Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts.
• Manage risk in own work/business environment.