Debt Recovery

Overview

The programme is intended for people in the Call Centre industry, it provides them with the ability to assist their clients with any queries related to debt recovery. Learners will learn to work effectively with others as members of a work team, group, section or community to ensure that debtor communications are effectively prepared and delivered. These learners will also Learn to work effectively with others in order to ensure that all relevant material and templates are gathered for the purposes of debtor correspondence. The programme also focuses on individuals in short term insurance, intermediaries, insurers, reinsurers, underwriters and underwriting agents, claims assessors, attorneys and learners in the Ministry of Finance who give advice, arrange insurance, analyse risk exposure and settle claims. It deals with optional insurance cover that can be added to short term insurance policies to cover riots, labour disturbances, lockouts, public disorder and acts of terrorism or violence. The learners will be able to collect, organise and critically evaluate information in explaining the historical basis for SASRIA and an international application of the SASRIA model. The learner can communicate effectively in analysing short term and SASRIA policies and illustrating the relationship between a material damage policy, a SASRIA coupon, and a SASRIA consequential loss policy. The learners will be able to collect, analyse, organise and critically evaluate information pertaining to the identification of customer needs.