ACCREDITED SKILLS PROGRAMME
Outbound Contact Centre Skills
Overview
This programme is intended to assist learners with the ability to identify and solve customer problems by using creative thinking. They will learn to work effectively with others as members of the team in determining follow up or escalation requirements. They will also learn how to collect, analyse and critically evaluate relevant client information pertaining to in-bound Contact Centre operations. Furthermore, to this, the learners will learn the importance of communicating effectively with customers verbally during all interactions..
| Accredited Skills Programmes |
Computer Programming Principles and Fundamentals
Computer Systems and the Use of Computer Technology in Business
Computer Technology Principles
Computer Technology Principles and Support
Configure, Operate and Administer Server Computer and Peripherals
Data Communication and Networking Support
Design a LAN for Developmental Office and Enterprise Development
Network, Concepts, Architecture and Standards
Work Effectively as a Team Member within a Developmental Project Environment