ACCREDITED SKILLS PROGRAMME
Implement Contact Centre Activities
Overview
This programme will assist learners to be able to identify and solve problems within the context of streamlining operations, in which responses display that decisions using critical and creative thinking have been used. They will also be able to work effectively with others as a member of the team in organising collation activities as well as communicating effectively when providing feedback. Learners will be able to organise and manage one's activities when planning monitoring activities and streamlining plans.
| Accredited Skills Programmes |
Computer Programming Principles and Fundamentals
Computer Systems and the Use of Computer Technology in Business
Computer Technology Principles
Computer Technology Principles and Support
Configure, Operate and Administer Server Computer and Peripherals
Data Communication and Networking Support
Design a LAN for Developmental Office and Enterprise Development
Network, Concepts, Architecture and Standards
Work Effectively as a Team Member within a Developmental Project Environment