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ACCREDITED SKILLS PROGRAMME

Data Communication and Networking Support

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Overview Duration Delivery Method Who Should Attend Prerequisites Unit Standards

Overview

Overview

The programme is designed to provide learners with skills and knowledge on data communication and how networking support operates. The learners will acquire knowledge on the importance of computer use in business, important concepts of telecommunications as well as understanding computer network communications.

The learners will also gain skills on how data is stored in computers and the installation of area network as well as installing computer application software. The programme will provide the learners with skills towards Information Technology career path
.

Duration

Delivery Method

Who Should Attend

Prerequisites

Unit Standards

Unit Standards

Explain the principles of computer networks NQF 3 (5 credits)
(14913)

Learning outcomes:

Describe data communication
Demonstrate knowledge of main features of LANs
Demonstrate knowledge of main features of WANs

Describe information systems departments in business organisations NQF 4 (3 credits)
(14926)

Learning outcomes:

Describe the roles of IS departments in business organizations
Describe the structure of IS departments in business organizations

Explain how data is stored on computers NQF 4 (7 credits)
(14944)

Learning outcomes:

Demonstrate an understanding of computer data types
Describe computer data structures

Investigate the use of computer technology in an organization NQF 4 (6 credits)
(14963)

Learning outcomes:

Plan an investigation of the use of computer technology in an organization
Investigate of the use of computer technology in an organization
Describe the use of computer technology in the chosen organization
Evaluate the use of computer technology in the chosen organization
Present results of an investigation of the use of computer technology in the chosen organization

Demonstrate knowledge of basic concepts of telecommunications NQF 2 (7 credits)
(14928)

Learning outcomes:

Demonstrate knowledge of the underlying concepts of telecommunications
Demonstrate knowledge of the operation of a simple telephone and a basic fax machine
Demonstrate knowledge of the underlying technologies used in telecommunications
Demonstrate knowledge of the operation and use of networks and systems in telecommunications

Describe data communications NQF 3 (4 credits)
(14947)

Learning outcomes:

Describe past, present, and emerging developments in data communication
Describe synchronous and asynchronous data communications

Demonstrate an understanding of computer network communication NQF 4 (9 credits)
(14942)

Learning outcomes:

Explain computer network transmission security and integrity problems and solutions
Describe public switching computer network protocols
Monitor a computer network

Install a local area network NQF 4 (10 credits)
(14953)

Learning outcomes:

Review the design and installation plan for a local area computer network
Install local area computer network devices
Install local area computer network system and application software
Test the installation of a local area computer network
Gain user acceptance for the installation of a local area computer network

Install networked computer application software NQF 4 (5 credits)
(14931)

Learning outcomes:

Plan the installation of networked computer application software
Install networked computer application software
Test the installation of networked computer application software
Accomplish user acceptance for the installation of networked computer application software

Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

Bridging the Gap

Computer Literacy

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage Marketing and Sales

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Client Server Networking

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Database Access

Data Communication and Networking Support

Design a LAN for Developmental Office and Enterprise Development

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Network, Concepts, Architecture and Standards

Using the Internet

Work Effectively as a Team Member within a Developmental Project Environment

Management

Change Management

Diversity and Conflict Management

Ethics and Knowledge Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

People Management

Performance Management

Presentation Skills

Relationship Management

Results-based Management

The Code Of Conduct And Customer Service Standards

Time Management

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Close a Deal with a Customer

Customer Management

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources