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ACCREDITED SKILLS PROGRAMME

Report Writing Skills

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Overview Duration Delivery Method Who Should Attend Prerequisites Unit Standards
Overview
Overview

This progamme is intended for all persons working in administration in commercial and non-commercial organisations and who is responsible for presenting information in report
format.

Duration
Duration

This programme is run over 1 day.

Delivery Method
Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend
Who Should Attend

This programme is recommended for candidates who wish to learn and/or improve their Report Writing skills.

Prerequisites
Who Should Attend

Learners must be competent in Computer Literacy, Mathematical Literacy and Communications at NQF Level 3 or equivalent.

Unit Standards
Unit Standards

Relate the Purpose, Content, Form, Frequency and Recipients of a Range of Reports to the Information Needs of a Selected Business. 

Learning outcomes:

  •  The regular reports are identified for a selected organisation
  •  The information needs of the organisation are linked to the purpose of each identified report
  • A template is drawn up for each report in the company specific format including the mandatory content headings
  • A table is created listing each report, its purpose, the regular recipients and frequency of distribution.

Identify Information Sources and Organisational Procedures for Obtaining and Distributing Information Relevant to a Selected Business Function

Learning outcomes:

  •  A table is created listing each report and the information sources required for input to the report. The information sources are linked to specific headings within the report.
  •  A table is drawn up listing each information source, from whom it is obtainable, when it is available, its level of confidentiality, and to whom it should be returned.
  • Company procedures for obtaining information sources are identified for each information source and linked to the table above

Compile Reports Related to a Selected Business Function, Ensuring Content and Format are Appropriate to Information Requirements and that Reporting Deadlines are Met.

Learning outcomes:

  • The identified reports are compiled using current information.
  •  The created templates are used to write the reports and any necessary modifications are made and noted, to ensure compliance with business requirements
  • The identified information sources are used to provide the information required by the organisation
  • The report is distributed in the required manner in time to meet the specified deadline. (e -mail, postage, internal mail, courier, and delivery)

Liase with Relevant Parties and Verify that Reported Information is in accordance with Requirements and Purpose of the Report.

Learning outcomes:

  • A table is compiled listing each of the relevant recipients of the reports, a space for comments and an overall rating of the report in terms of whether it meets their information requirements and purpose.
  •  The form is distributed to recipients and their comments evaluated to determine the use of the report
  • Possible amendments to reports are made in line with suggestions from recipients
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Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

Bridging the Gap

Computer Literacy

Work Readiness

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Debt Recovery

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage People

Manage Marketing and Sales

Manage Staff

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Client Server Networking

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Database Access

Data Communication and Networking Support

Design a LAN for Developmental Office and Enterprise Development

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Network, Concepts, Architecture and Standards

Using the Internet

Work Effectively as a Team Member within a Developmental Project Environment

Management

Change Management

Diversity and Conflict Management

Ethics and Knowledge Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

People Management

Performance Management

Presentation Skills

Relationship Management

Results-based Management

The Code Of Conduct And Customer Service Standards

Time Management

Leadership

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Close a Deal with a Customer

Customer Management

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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