Business and Office Administration

Duration

This programme is run over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

This programme is for learners that are in the administrator environment.

Who Should Attend

Learners should be competent in communication and numeracy at NQF Level 2 or equivalent.

Unit Standards

Monitor and Control Office Supplies NQF Level 3 (2 credits)
(13937)

Learning outcomes:

•  Monitor office supply levels
•  Maintain office supply processes and procedures
• Monitor and control the distribution of office supplies

Unit Standards

Monitor and Control the Maintenance of Office Equipment NQF Level 3 (4 credits)
(13931)

Learning outcomes:

Monitor and control the distribution of office supplies

Plan, Monitor and Control an Information System in a Business Environment NQF Level 3
(13933)Learning outcomes:

•  Plan storage and retrieval system
•  Monitor the implementation of the filing and retrieval system
•  Control the implementation of a filing and retrieval system

Unit Standards

Maintain a Booking System (7706) NQF Level 3 (3 credits)
(7706))

Learning outcomes:

• Demonstrate maintaining a booking service
• Explain the importance of giving accurate information to customers and the need to be aware of time
• Explain the reasons for providing an efficient service in terms of company profitability and repeat business
• Explain the need to meet customer expectations in terms of knowledge of services and facilities
•  Explain the importance of taking deposits in terms of 'no shows'
• Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
• Explain the importance of keeping other departments informed of current and future bookings
• Given a range of customers, deal with customers politely and efficiently
•  Promote the establishment's services and facilities at all appropriate times and explain why
• Determine the availability of services and facilities correctly and communicate this clearly to the customer
• Offer alternative facilities to customers and explain the importance of doing so
•  Given a range of bookings, take down the details and record the booking
•  Provide customers with confirmations of bookings and all relevant information
•  Confirm the bookings and request deposits from customers
•  Given a range of amendments, choose a procedure and give reasons for the method chosen
• Given a system failure or error in manual systems, decide what action to take
•  Carry out all work in an organised and efficient manner taking account of priorities
•  Describe situations where a customer’s booking has been cancelled incorrectly
• Describe how performance would be adapted in a different type of establishment