ACCREDITED SKILLS PROGRAMME
The Code Of Conduct And Customer Service Standards
Overview
This programme will provide learners with the ability to monitor the recording of a customer’s order verbally, as well as monitor the acceptance and recording of a customer's written order. Learners will also be able to monitor the completion and administering order procedures and documentation and confirm and distribute orders while ensuring the sales team follow up on orders and ensure that the customer is satisfied. They will be able to identify and solve problems pertaining to the way the sales team reacts to issues around orders, deliveries and stock in an organisation.
They will also be able to identify and solve problems pertaining to the communication of products, features, advantages and benefits. They will learn how to put together an action plan to improve service standards developed within the constraints and priorities of the organisation.
| Accredited Skills Programmes |
Computer Programming Principles and Fundamentals
Computer Systems and the Use of Computer Technology in Business
Computer Technology Principles
Computer Technology Principles and Support
Configure, Operate and Administer Server Computer and Peripherals
Data Communication and Networking Support
Design a LAN for Developmental Office and Enterprise Development
Network, Concepts, Architecture and Standards
Work Effectively as a Team Member within a Developmental Project Environment