Diversity and Conflict Management

Duration

This programme is run over 4 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

This programme is intended for Managers in all economic sectors.

Prerequisites

• Communication at NQF Level 4.
• Mathematical Literacy at NQF Level 4.

Unit Standards

Manage a Diverse Workforce to Add Value NQF 5 (6 Credits)
(252043)

Learning outcomes:

• Demonstrate knowledge and understanding of diversity in the workplace.
• Demonstrate understanding of the reality of diversity and its value in a unit.
• Manage team members taking into account similarities and differences.
• Deal with disagreements and conflicts arising from diversity in a unit.

Conduct Negotiations to Deal with Conflict Situations NQF 5 (8 Credits)
(117853)

Learning outcomes:

• Prepare for negotiations.
• Engage in negotiations.
• Finalise negotiations and communicate agreements.
• Evaluate negotiation processes.

Interpret and Manage Conflicts Within the Workplace NQF 5 (8 Credits)
(114226)

Learning outcomes:

• Describe the main sources of conflict.
• Explain appropriate techniques in conflict management.
• Describe the appropriate action plan and strategies to manage conflict.
• Explain the attributes of an effective conflict manager.