Close a Deal with a Customer

Duration

This programme is run over 1 day

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

This program is intended for learners who are working within a marketing environment, sales department or contact centre environment.

Prerequisites

Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.

Unit Standards

Close a Deal with a Customer NQF 5 (5 credits)
(10047)

Learning outcomes:

1. Apply personal selling skills to sell products or services

• Product, service, and client information is established in relation to selling the product or service.
• Techniques are incorporated in relation to listening, observation and questioning in relation to closing the deal.
• Techniques are incorporated and applied that identify and qualify the customers and their needs.
• Sales presentation techniques are applied to enable the deal to be closed.
• Techniques are incorporated and applied that allow for the handling of objections by the customer.

2. Apply closing techniques to sell products or services

• Closing or buying signals are observed and response is applied accordingly.
• Closing the sale/deal in terms of confirmation of commitment or decision to purchase is demonstrated.
• Closing techniques are applied to close the deal.
• All relevant documentation to confirm the deal is completed.
• Processes for follow-up with customers are applied in terms of monitoring the fulfilment of the deal.