Developing personal capabilities – sometimes it is not so much the lack of job skills that trips an employee up, but a lack of personal capabilities that impact on their ability to work well with others and be effective in their role.

Across the spectrum, business knows that investment in the training and development of employees has a high impact on overall organisational success. Yet, for most small and medium enterprises (SME’s) the high costs of formal, structured training programmes and interventions can present a significant barrier to this vital aspect of managing their talent.

However, the reality, in the view of Richard Rayne, CEO of iLearn, a leading South African learning solutions company, is that technology has made great strides in breaking down that barrier and enabling SME’s to access a wide range of quality, accredited, accessible training for their employees.

“The costs of employees attending in-person training is not just about the tuition fees, which can in themselves be prohibitive to smaller businesses,” says Richard. “There are also other, more hidden costs associated with the employee being absent from work because they are at courses. In the case of an SME, with a small workforce where just about every role is mission-critical, absenteeism due to training is more likely to negatively impact on the day-to-day delivery of services or goods to their customers.”

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