Manage Customer Service

Duration

This programme is run over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

This programme is for candidates in SMME`s (Small, Medium and Micro Enterprises). The aim is to provide a broad introduction to customer services for both internal and external customers. The focus is knowledge, skills, values and attitudes towards customers and ensuring that customer satisfactory is key value.

Who Should Attend

Learners should be competent in communication and numeracy at NQF Level 1 or equivalent.

Unit Standards

Apply the basic skills of customer service NQF Level 2 (2 credits)
(114974)

Learning outcomes:

•  Explain customer service in a financial services environment
•  Engage in an interaction with a customer
• Demonstrate communication skills in order to respond to a customer need
• Process a query in order to respond to a customer need

Monitor and control the receiving and satisfaction of visitors NQF Level 3 (4 credits)
(13930)

Learning outcomes:

• Oversee the reception of visitors
• Ensure that visitors are consulted according to organisational requirements
• Monitor visitors' satisfaction

Behave in a professional manner in a business environment NQF Level 2 (4 credits)
(114959)

Learning outcomes:

• Know how to behave in a business environment
• Interpret body language in a business context
• Interact with people in a business setting
• Assess own professional behaviour in a business setting