ACCREDITED SKILLS PROGRAMME

Duration

This programme is run over 13 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

The programme is intended for anyone working in, or entering the workplace in the area of Data Communication & Networking.

Prerequisites

The learner must be competent in Mathematics, Communication and Computer Skills at NQF Level 4.

Unit Standards

Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment NQF 3 (6 credits)
(114636)

Learning outcomes:

• Demonstrate an understanding of the use of preventive maintenance measures and procedures
• Demonstrate an understanding of the use of safety measures and procedures
• Explain environmental protection measures and procedures of a computer working environment

Describe the types of computer systems and associated hardware configurations NQF 4 (6 credits)
(14921)

Learning outcomes:

• Describe past, present, and future computer hardware configurations
• Describe categories of computer system applications

Explain computer architecture concepts NQF 4 (7 credits)
(14917)

Learning outcomes:

• Explain computer architecture elements
• Explain the organization of a computer
• Describe the design constraints in the design of instruction sets for computers

IDescribe Synchronous/ Asynchronous Communication with computers NQF 3 (6 credits)
(14932)

Learning outcomes:

• Describe past, present, and emerging developments in data communication
• Describe synchronous and asynchronous data communication
• Describe communication with computers using telephone networks
• Describe asynchronous and synchronous communication with computers

Apply the principles of supporting users of local area networks NQF 4 (7 credits)
(14937)

Learning outcomes:

• Demonstrate the use of a LAN
• Install a single user computer application software package
• Customize a local area network user interface
• Connect a LAN workstation

Demonstrate knowledge of the principles of electronic logic for computing NQF 4 (9 credits)
(14922)

Learning outcomes:

• Perform Boolean logic algebra operations
• Demonstrate knowledge of logic gates
• Convert numbers using decoders and encoders
• Demonstrate knowledge of the general principles of logic devices
• Demonstrate knowledge of integrated circuit specifications

Comply with service levels as set out in a Contact Centre Operation NQF 4 (10 credits)
(10313)

Learning outcomes:

• Demonstrate an understanding of company specific service levels
• Meet and maintain service levels

Demonstrate an understanding of testing IT systems against given specifications NQF 4 (6 credits)
(14908)

Learning outcomes:

• Select an appropriate test procedure for the IT Systems to be tested
• Apply the test procedure to the IT Systems to be tested
• Collect and record data from tests
• Prepare the testing to ensure the given specifications will be addressed

Handle a range of customer complaints NQF 4 (4 credits)
(252210)

Learning outcomes:

• Identify the customer's problem
• Commit to solving customer's complaint
• Arrange appropriate planning and solution to the customer's problems
• Communicate with all stakeholders
• Provide practical business solutions

Resolve computer user`s problems NQF 4 (5 credits)
(14919)

Learning outcomes:

• Receive computer user's problems
• Investigate computer user's problems
• Close resolved computer user's problems
• Implement solutions to computer user's problems
• Forward unresolved computer user's problems to appropriate area