ACCREDITED SKILLS PROGRAMME

Duration

This programme is run over 3 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

The programme is intended for anyone working in, or entering the workplace in the area of Data Communication & Networking.

Prerequisites

The learner must be competent in Mathematics, Communication and Computer Skills at NQF Level 4.

Unit Standards

Describe enterprise systems management and its role in IT systems support NQF 5 (3 credits)
(114056)

Learning outcomes:

• Describe Enterprise Systems Management components
• Explain the purpose of Systems Management in systems support

Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement NQF 5 (8 credits)
(114052)

Learning outcomes:

• Communicate effectively with customers in context of IT support
• Assess and respond to effectively to customer requests
• Maintain positive working relationships with IT customers

Design a local area computer network for a departmental office environment NQF 5 (5 credits)
(114075)

Learning outcomes:

• Review user requirements for a local area computer network
• Prepare a design for a local area computer network
• Locate components for a local area computer network
• Produce a proposal for a local area computer network