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ACCREDITED SKILLS PROGRAMME

Organisational Standards and Performance Monitoring

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Overview Duration Delivery Method Who Should Attend Prerequisites Unit Standards
Overview
Overview

This programme specifies the knowledge and skills required to understand the relationship between junior management and other management roles in the organisation. Learners will be able to collect, organise and evaluate information when identifying the tasks of management. They will learn to communicate effectively and responsibly when explaining management activities. Learners will learn to identify and solve problems and make decisions in contracting with team members and monitoring performance against objectives. They will learn the importance of organising and managing themselves while implementing agreed performance plans. Furthermore, learners will learn how to communicate effectively in consulting and allocating tasks, thus gaining commitment for performance plans. .

Duration
Duration

This programme is run over 4 days.

Delivery Method
Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend
Who Should Attend

This programme is intended for people who are or who aspire to become supervisors or line managers.

Prerequisites
Who Should Attend

Learners should be competent in Communication and Mathematical Literacy at NQF Level 3.

Unit Standards

Describe the Relationship of Junior Management to Other Roles NQF Level 4 (5 credits))
(242818)

Learning outcomes:

  • Explain the relationship between the type, ownership, size of an organization and its management structure
  • Explain the relationship between various management roles

Identify Responsibilities of a Team Leader in Ensuring that Organizational Standards are Met NQF Level 4 (6 credits))
(242821)

Learning outcomes:

  • Explain the role of a team leader in an organization
  • Explain the purpose of the team
  • Contract with the team members to obtain commitment to achieve organizational standards
  • Implement, monitor and evaluate performance against team objectives and organizational standards

Demonstrate Basic Understanding of the Primary Labour Legislation that Impacts a Business Unit NQF4 (8 credits)
(13952)

Learning outcomes

  • Identify the legislation that regulates employment issues
  • Demonstrate understanding of the main aspects of the Labour Relations Act
  • Explain the requirements of the LRA in respect of interviews
  • Demonstrate understanding of aspects of the Basic Conditions of Employment Act
  • Demonstrate understanding of the Employment Equity Act (EEA) as it applies in a business unit
  • Demonstrate understanding of the Skills Development Act and Skills Development Levies Act
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Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

Bridging the Gap

Computer Literacy

Work Readiness

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Debt Recovery

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage People

Manage Marketing and Sales

Manage Staff

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Client Server Networking

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Database Access

Data Communication and Networking Support

Design a LAN for Developmental Office and Enterprise Development

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Network, Concepts, Architecture and Standards

Using the Internet

Work Effectively as a Team Member within a Developmental Project Environment

Management

Change Management

Diversity and Conflict Management

Ethics and Knowledge Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

People Management

Performance Management

Presentation Skills

Relationship Management

Results-based Management

The Code Of Conduct And Customer Service Standards

Time Management

Leadership

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Close a Deal with a Customer

Customer Management

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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