SKILLS PROGRAMMES

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Skills Programmes

Skills Programme Benefits

The Secret To Success

SKILLS PROGRAMMES

Skills programmes are short practical SETA accredited courses addressing specific needs within a company or industry. Courses may last one to four days and consist of either one or several unit standards. A learner may obtain credits towards a registered qualification through completing appropriate skills programmes. iLearn offers skills programmes that cover a variety of categories.

Assist with Project Implementation

Assist with Project Planning

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Call Management

Change Management

Client Server Networking

Close a Deal with a Customer

Communication and Numeracy

Computer Literacy

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Create a Business Plan

Customer and Sales Techniques

Customer Interaction

Customer Management

Customer Sales Management

Data Communication and Networking Support

Database Access

Deal with HIV AIDS

Debt Recovery

Design a LAN for Developmental Office and Enterprise Development

Develop Customer Needs and Relationships

Diversity and Conflict Management

Ethics and Knowledge Management

Finance and set up a new venture

Frontline Reception Etiquette

Human Resources Management

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Identify Product Features, Advantages and Benefits to the Customer

Implement Contact Centre Activities

Improve new venture performance

Inbound Contact Centre Skills

Introduction to Computers

Leadership

Leadership and Motivational Skills

Manage administration and negotiate an agreement

Manage Contracts And Production

Manage Customer Service

Manage Finances

Manage Marketing and Sales

Manage People

Manage Staff

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Resources

Marketing Strategies

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Network, Concepts, Architecture and Standards

New Venture Financial and Industry Aspects

Organisational Standards and Performance Monitoring

Outbound Contact Centre Skills

Participate in Project Budgeting and Risk Management

People Management

Performance and Coaching

Performance Management

Planning and Coordinating Business Meetings

Presentation Skills

Problem Solving Skills

Produce a Business Plan

Project Management Introduction

Relationship Management

Report Writing Skills

Research and Viability of New Venture Ideas

Results-based Management

Service Excellence

Service Levels and Statistical Data

Supervise a Project Team

Team Performance and Safety Awareness around the Workplace

The Code of Conduct and Customer Service Standards

Time and Stress Management

Time Management

Understanding Marketing

Using the Internet

Work effectively as a team member within a development project environment

Business and Office Administration

Planning and Coordinating Business Meetings

Work Readiness

Assist with Project Implementation

Participate in Project Budgeting and Risk Management

Project Management Introduction

SKILLS PROGRAMME BENEFITS

THE SECRET TO SUCCESS

Skills programmes are an easy and effective way to upskill your people. These programmes enable them to apply their new knowledge in your workplace immediately.

Success requires:

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Key factors:

How to get more B-BBEE points for less

5 reasons Business Skills have become more important

How to manage retrenchments responsibly

Are you a Learner wanting to join a Learnership?

Are you a Company needing more info?