CONTACT CENTRE SKILLS PROGRAMMES
Our Contact Centre skills programmes address the fundamental skills required for any Contact Centre role. Courses may last two to six days and consist of either one or several unit standards.
SKILLS PROGRAMME BENEFITS
![Benefits- short courses_4 Benefits- short courses_4](https://ilearn.temp.co.za/wp-content/uploads/2018/11/Benefits-short-courses_4.png)
![Benefits- short courses_4 Benefits- short courses_4](https://ilearn.temp.co.za/wp-content/uploads/2018/11/Benefits-short-courses_4.png)
![Benefits- short courses_4 Benefits- short courses_4](https://ilearn.temp.co.za/wp-content/uploads/2018/11/Benefits-short-courses_4.png)
THE SECRET TO SUCCESS
Skills programmes are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.
Success requires:
![0 a desire to learn 0 a desire to learn](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-a-desire-to-learn.png)
![0 a desire to learn 0 a desire to learn](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-a-desire-to-learn.png)
![0 a desire to learn 0 a desire to learn](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-a-desire-to-learn.png)
![0 effective engagement 0 effective engagement](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-effective-engagement.png)
![0 effective engagement 0 effective engagement](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-effective-engagement.png)
![0 effective engagement 0 effective engagement](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-effective-engagement.png)
![0 practical application 0 practical application](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-practical-application.png)
![0 practical application 0 practical application](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-practical-application.png)
![0 practical application 0 practical application](https://ilearn.temp.co.za/wp-content/uploads/2018/10/0-practical-application.png)
Key factors:
![short course puzzle_6 short course puzzle_6](https://ilearn.temp.co.za/wp-content/uploads/2018/12/short-course-puzzle_6.png)
![short course puzzle_6 short course puzzle_6](https://ilearn.temp.co.za/wp-content/uploads/2018/12/short-course-puzzle_6.png)
![short course puzzle_6 short course puzzle_6](https://ilearn.temp.co.za/wp-content/uploads/2018/12/short-course-puzzle_6.png)